BROWNIE LINER

At Kyla B Cosmetics, we are committed to ensuring your satisfaction with our lip liners and lashes. We take great pride in delivering high-quality beauty products, but we understand that occasionally, you may need to return or seek a refund. This policy outlines our procedures for returns and refunds to make your shopping experience with us as smooth as possible.

1. Returns

1.1 Eligibility for Returns We accept returns for lip liners and lashes purchased directly from Kyla B Cosmetics within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Initiating a Return To initiate a return, please follow these steps:

• Contact our customer support team at [email address] or [phone number] to request a Return Authorization (RA) number.
• Clearly label the package with the RA number provided.
• Ship the product(s) to the address provided by our customer support team.

1.3 Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to a Kyla B Cosmetics error or a defective product. In such cases, we will provide a prepaid return shipping label.

2. Refunds

2.1 Refund Process Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in section 1.1. If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued using the same payment method used for the original purchase.

2.2 Non-Refundable Items Please note that the following items are non-refundable:

• Gift cards
• Promotional items or items received as part of a promotion
• Items not purchased directly from Kyla B Cosmetics

3. Exchange Policy

At this time, we do not offer direct product exchanges. If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the desired product.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at Kylabcosmetics22@gmail.com. We will guide you through the process to either receive a replacement or a refund, as applicable.

5. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to contact our customer support team at Kylabcosmetics22@gmail.com. We are here to assist you and ensure you have a positive experience with Kyla B Cosmetics.

Thank you for choosing Kyla B Cosmetics. We appreciate your trust in our products and are committed to providing you with the highest level of customer satisfaction.

At Kyla B Cosmetics, we strive to provide our customers with a convenient and efficient shopping experience. Our Shipping Policy outlines the terms and conditions regarding the shipment of our products to ensure transparency and customer satisfaction.

1. Order Processing

1.1 Order Processing Time Orders placed on our website are typically processed within 1-3 business days, excluding weekends and holidays. Please allow for this processing time before your order is shipped.

2. Shipping Methods and Delivery

2.1 Shipping Methods We offer a range of shipping options to accommodate your needs. The available shipping methods may include standard shipping, expedited shipping, and international shipping. Shipping methods and associated costs are displayed during the checkout process.

2.2 Delivery Time The estimated delivery time for each shipping method will be provided at checkout. Please note that delivery times may vary based on your location, shipping method selected, and unforeseen circumstances such as weather delays or carrier issues.

2.3 Tracking Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

3. Shipping Fees

Shipping fees are calculated based on the shipping method selected, the destination of the order, and the total order value. The applicable shipping fees will be displayed during the checkout process for your review before completing your purchase.

4. International Shipping

4.1 Customs and Duties For international orders, please be aware that you may be responsible for customs duties, taxes, or import fees imposed by your country's customs authorities. These fees are not included in the order total and are the sole responsibility of the recipient.

4.2 Delivery Times International delivery times may vary significantly depending on the destination and customs clearance processes. Please allow for additional time for international shipments to reach their destination.

5. Shipping Address

It is crucial to provide accurate and complete shipping information when placing an order. Kyla B Cosmetics is not responsible for any delays or misdeliveries caused by incorrect or incomplete shipping addresses provided by the customer.

6. Shipping Delays

While we make every effort to ensure timely deliveries, please understand that we cannot be held responsible for shipping delays caused by circumstances beyond our control, such as weather, natural disasters, labor strikes, or carrier-related issues.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at Kylabcosmetics22@gmail.com. We are here to assist you and provide any necessary information to ensure a smooth shopping experience with Kyla B Cosmetics.

Thank you for choosing Kyla B Cosmetics. We appreciate your trust in our products and are committed to delivering your beauty essentials in a timely and efficient manner.